Privacy Policy for QoL Companion

Last updated: September 2026

1. Who We Are

This Privacy Policy explains how QoL Companion ("we," "us," "our"), operated by Dr Ash Cullen, a sole trader trading under ABN 68 923 567 002, collects, uses, stores, and protects information when you use the QoL Companion mobile application (the "App").

2. Information We Collect

Information you provide directly:
• Your email address (used for account sign-in via a passwordless magic link)
• Your pet's name, species, age, weight range, and sex

• Medication names, doses and dosing schedules you enter

• Body condition scores and weight records you enter

• Disease-specific monitoring responses for any condition you choose to track

• Photos and videos you choose to upload
• Quality of life assessment responses, including symptom notes, pain scores, and any free-text notes you enter
• Communications you send us (e.g., via the Support page)
Information collected automatically:
• Basic technical information necessary for the App to function (e.g., session tokens for keeping you signed in)
• Your subscription status

• We do not use analytics or advertising tracking technologies within the App

Device Access:

• With your permission, the App accesses your camera/microphone or photo library so you can upload photos and videos of your pet. You can decline this and continue to use every other part of the App.

• The App does not access your contacts or precise location

We do not collect:

• Payment card details. All purchases are processed by Apple / Google Play and we never see your card number or information.

• Precise location data

3. How We Use Your Information

We use the information described above only to:
• Provide the App's core functionality — displaying your pet's assessment history, calculating trends, and generating the reports and summaries you request
• Authenticate you and keep your account secure

• Determine which features are available to you, based on your subscription status
• Respond to support requests you send us
• Comply with legal obligations, if any arise

We do not use your information to train artificial intelligence models, and we do not sell, licence or otherwise provide it to anyone who does.

4. Who We Share Information With

We use the following third-party service providers to operate the App. Each processes data solely to provide their service to us, under their own privacy and security terms:
• Supabase — used for database hosting and user authentication. This involves your account email, and your pet and assessment data.
• Resend — used for sending sign-in (magic link) emails. This involves your email address.
• Vercel — used for web hosting (for the companion website). This involves standard web request data.

• RevenueCat - Subscription management. This involves your account identifier and your subscription status.
• Apple / Google — used for App distribution, and device-level services on iOS/Android. This is governed by Apple's and Google's own privacy policies.

Some of our service providers are located overseas, including in the United States. These currently include our database and authentication provider, our email delivery provider, our website hosting provider, and our subscription management provider. Your information may be stored or processed on their servers.

We do not share your information with any other third party, and we do not permit these providers to use your information for their own purposes.

5. Data Storage and Security

Your data is stored in Supabase's cloud infrastructure, in their Sydney, Australia region, and protected using database-level access controls (Row Level Security) that ensure your account can only ever access your own data — this is enforced at the database level, not just hidden in the App's interface.

Photos and videos you upload are stored in Supabase's storage service, subject to the same account-level access controls as the rest of your data. The exception to Australian storage is the limited subscription information disclosed to RevenueCat, described in Section 4.
No method of electronic storage or transmission is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Subscriptions and Your Data

QoL Companion offers optional paid features if you subscribe.

Your payment is processed by Apple or Google. We never receive your card details.

We store a record of your subscription status so the app knows which features to make available to you.

If your subscription ends, information you created using paid features is hidden from view within the App, but is not deleted. It remains stored and is restored in full if you resubscribe.

You can request a copy of any of your information at any time by contacting us at: info@qolcompanion.com.au

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete the personal information we hold about you.

You can exercise most of these rights directly within the App — viewing your data, editing pet details, using Delete Pet, or deleting your entire account. Deleting your account removes all of your information from our live systems, including anything hidden because a subscription has ended. Residual copies may persist in encrypted backups for a short period, after which they are overwritten. We retain nothing beyond that except where the law requires it.

We keep your information for as long as your account is open. If an account is inactive for an extended period we may contact you before deleting it, and you can delete your account at any time from within the app. Deleting your account does not cancel an active subscription — cancel that in your Apple ID settings.